What is Amazon Connect?

Amazon Connect is AWS’s cloud contact center service. It helps teams manage customer interactions such as voice and chat, with routing and integrations configured for their needs.

Can you set up Amazon Connect for my business?

NextoraCX can help plan and configure an Amazon Connect setup around your customer call flows, teams, and business requirements.

How much does Amazon Connect cost?

Amazon Connect pricing depends on the features and usage in your setup. Contact NextoraCX to discuss requirements and estimate the services involved.

Can you help move from our existing phone system?

NextoraCX can review your existing call flows and integrations, then plan a transition to Amazon Connect based on your requirements.

Simple support for your customer service team.

Omnichannel communication

Customers can reach you by voice or chat. We connect the channels you choose.

Call flows and routing

We add greetings, simple menus, and routes to the right people.

AI enablement

We add useful AI and self-service to answer common questions.

Legacy data migration

We move customer and contact data from your old system when it can be exported.

Business integrations

We link Amazon Connect with the tools your business already uses.

Training and ongoing support

We show your staff how to use Amazon Connect and help after launch.

Quality checks

We review customer interactions to help your team deliver clear, consistent service.

Reporting

We organize service data into reports that help you understand calls, wait times, and team activity.