Questions about Amazon Connect?

Here are a few things businesses often ask before getting started.

What is Amazon Connect?

Amazon Connect is AWS’s cloud contact center service. It helps teams manage customer interactions such as voice and chat, with routing and integrations configured for their needs.

Can NextoraCX set it up for my business?

We can discuss your customer call flows, teams, and requirements, then help plan and configure an Amazon Connect setup to match.

How much does Amazon Connect cost?

Pricing depends on which services you use and your interaction volumes. We can review your needs and help explain the cost factors for your planned setup.

Can you help us move from an existing phone/IVR system?

Yes. We can review your existing call flows and integrations, then plan a transition to Amazon Connect based on your requirements.

What are the Top 10 Benefits of Amazon Connect?
  1. Flexible costs: Flexible pricing can help reduce upfront spending on contact center hardware and software licenses.
  2. Adjustable capacity: Cloud capacity can be adapted as your contact volumes and team change, within AWS service limits.
  3. Connected channels: Support voice and available digital channels in a coordinated customer service setup.
  4. AI and automation: Add tools for self-service, agent assistance, and summaries when they fit your needs.
  5. Business integrations: Connect customer service workflows with CRMs and other systems where supported.
  6. Conversation insights: Analytics can help teams understand contact reasons and find ways to improve service.
  7. AWS security capabilities: Use AWS security features and controls as part of a setup designed for your organization.
  8. Flexible routing: Use contact flows, queues, and routing rules to direct customers to the right team.
  9. Simpler updates: Change supported flows and settings in the cloud without replacing contact center hardware.
  10. Helpful agent tools: Bring interaction context and connected business information into the agent workflow.