Can you set up Amazon Connect for my business?

NextoraCX can help plan and configure an Amazon Connect setup around your customer call flows, teams, and business requirements.

How much does Amazon Connect cost?

Amazon Connect pricing depends on the features and usage in your setup. Contact NextoraCX to discuss requirements and estimate the services involved.

Can you help move from our existing phone system?

NextoraCX can review your existing call flows and integrations, then plan a transition to Amazon Connect based on your requirements.

Clear ideas for better customer service.

Q: What is Amazon Connect?

Amazon Connect is AWS’s cloud contact center service. It helps teams manage customer interactions such as voice and chat, with routing and integrations configured for their needs.

Simple guides to Amazon Connect, contact center migration, and connected customer experiences.

Amazon Connect basics

What is Amazon Connect?

Amazon Connect is a cloud contact center service from AWS. It helps businesses manage customer conversations across voice and supported digital channels, with contact flows and routing configured for the way their teams work.

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Migration

Planning a move from your current contact center

A thoughtful move starts with understanding current call journeys, phone numbers, business data, integrations, and what your staff need on day one. A clear plan helps teams review the new experience before launch.

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Customer experience

What omnichannel communication means for your customers

Omnichannel communication brings the channels a business supports into a more connected service experience. Customers can get help through the options you make available, while your team follows a clear service process.

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AI enablement

Where AI and self-service can help

Automated answers and self-service can help with common requests when they are designed around real customer needs. Start with a small, useful task and make it easy to reach a person when needed.

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Amazon Connect

10 benefits of Amazon Connect for customer service

Explore how a cloud contact center can help teams manage customer conversations, adapt as needs change, and make better use of service data.

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